We usually collect personal information directly from individuals. We use this information to identify you, and provide products and services you may require.
Your personal information is collected when you:
(a) make inquiries about us, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints; or
(b) contact, register with, post to, like or follow any of our social media websites or pages; or
(c) use our website; or
(d) make applications for prospective employment and business opportunities with us; or
(e) fill out a form or survey, enter or participate in any competitions or promotions.
Any area where personal information is collected on our website or our social media pages will state to the user that personal information is being collected.
PR Firewood may collect, process and use your personal data (including your name, postal address, email address, telephone, mobile and fax numbers). We will do so to contact you regarding the products you have requested and/or to offer services to you, and/or to provide the services you have requested. This includes payment processing and surveys on improving our service to you. PR Firewood may employ trusted third party suppliers to process your data on our behalf in order to deliver the products and services to you in a more efficient manner.
• To remember any preferences a user may have set while browsing our website.
• To track usage patterns that help us improve our content and display relevant advertising to our users.
Our Web server automatically records a visitor’s domain and IP address. We use the IP address to identify server problems and administer our website, and to analyse click-stream data to better understand user behaviour.
PR Firewood will endeavour to take all reasonable steps to keep secure any information we hold about you and keep this information accurate and up-to-date. Your personal information may be stored in hard copy or electronically (including on secure servers in controlled facilities). PR Firewood has security processes in place to protect personal information from misuse, loss or unauthorised access, modification or disclosure. The types of measures we take vary with the type of information and how it is collected and stored. We require our employees, agents and contractors to respect the confidentiality of any personal information held by us.
If the business of operating this website is sold, the relevant customer lists and other personal data of our users will be transferred to the new owner. This will be done in accordance with current legislation.
We may disclose your personal data if we are under a duty to disclose your personal data as a result of a court order or any other legal obligation, any subpoena or legal process or as otherwise required by law, or if we believe it necessary to prevent or take action regarding illegal activities or violations of our policies.
Upon your request, we will provide you with access to any of your personal information we hold (except in limited circumstances in which it is permitted by law for us to withhold this information). If you require access to your personal information, please contact us. Of course, before we provide you with access to your personal information, we will require some proof of identity. We will usually be able to respond to your request within 14 days.
PR Firewood takes all reasonable steps to correct any information which is found not to be accurate, complete or up-to-date. If you wish to change personal information or delete and deactivate your account, please contact us and we will amend this record. In order to verify your identity, you must lodge your request in writing by post or by email at firstname.lastname@example.org.
If we do not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
We deal with complaints via our internal complaint process, under which a contact officer will be allocated to assess your complaint and respond to you within a reasonable time frame. PR Firewood takes all complaints seriously and any further action after our initial response to you will vary depending on the nature of your complaint.